> They lost thousands of dollars because they couldn’t reset my password without my dads Photo ID because I used his credit card in the past (we got the same name I’ll show you my ID I just legally can’t talk to my dad so I can’t get that ID or billing info)

Seems like most of them are.. kinda suspicious users.

1) People receive spam from Digital Ocean. They run their own mail servers, but can't handle spam, and this is Digital Ocean's problem. (I stopped running my own mail server because of spam, but I don't blame DO for that.)

2) Fraudsters are prevented from signing up. I am sure VPS providers have a ton of people that don't pay for their service, so blocking them at signup time is probably mandatory. From some of the complaints, it sounds like people have their payment declined, DO contacts them, they still don't have money, and then DO cuts them off. That seems totally reasonable to me. I don't think a VPS provider could make money without some sort of strict account termination policy and anti-fraud analysis before signup. It's bad customer service, but if you can't pay your bill, you're a burden, not a customer. Them's the breaks.

> absolute joke of a company.

> requested a payment extension as i just got a new job, which means that my date of being paid has changed from the previous one - refused it and then have the audacity to say "we are hopeful that you can find another solution to solve your financial difficulty"

translation: I couldn't keep up my end of the bargain and got mad at them for not giving me free things

Trustpilot is known for basically review extortion by doing SEO for "[company name] reviews" search terms and shadow profile pages. Angry customers, spammers, possibly even competitors go on the pages and can write anything. Then they do sales calls to these businesses to give them the tools to "remove spam" or pay off customers to clean up the review page. Nothing about their business model is actually conducive to an honest collection of reviews.

They also have a business relationship with Google so Google is a beneficiary of this racket...

As someone else pointed out in the comments here, just look at the "reviews" for Apple.com.

They're kinda like Yelp, except the only people who go to them are people searching "business name + reviews", or business owners being extorted.

But Trustpilot is basically just a Web 2.0 Better Business Bureau, where companies are basically incentivized to send them traffic in order to get their score increased. If you hover over the overall rating, it notes that the reviews aren't the sole decider, it's also "whether the company sends people to review it". A certain read of that might imply that it means they punish people for sending artificial reviews, but Trustpilot actually does the opposite and strongly encourages businesses to entice people to provide reviews. Their entire business-oriented product is ways to send people solicitations to write reviews on their website.

I’m not sure I’ve had a bad interaction with Digital Ocean, and their service offering keeps getting better.

Review sites are certainly where people go to complain, but i’m also very suspicious now a days of people gaming reviews.

Does anyone have anything good to say about TrustPilot? How does it's business model (and the incentives it produces) differ from Yelp?

I feel sorry for DO, they've built a great product but servicing the bottom end of the market seems harder and less rewarding than experienced by major or niche cloud providers.

Having said that I am not a paying customer right now.

Never had any problems.