Tinder’s pricing algorithm can charge users up to 5x more for same service

159 points by LopovJack 3 years ago | 167 comments
  • rmason 3 years ago
    They're basically applying enterprise level pricing to a consumer product. You ever try and check the price for a SaaS service only to find that you have to contact them?

    They will explain they need answers to a bunch of questions to know if the product is a good fit for you. What they're really trying to do is figure out the max you will pay.

    • blfr 3 years ago
      I worked for a company like that. We had one pricing for virtually everyone but our biggest and most prestigious clients. We even used to have it in the clear on the website in the beginning.

      It's just that the product was somewhat complicated and the pricing form converted better when it generated leads for the sales team than when casual browsers bounced off it.

      • foolfoolz 3 years ago
        it also feels a lot like haggling where knowing the price is key. without knowing what everyone else is paying you don’t know if it’s a good deal or not
        • antman 3 years ago
          That is not so much Enterprise marketing looks more like the Turkish street market carpet pricing, but without getting a carpet.
        • bryanrasmussen 3 years ago
          I seem to remember articles from lots of sources, I believe Stratechery was one, about a decade ago advocating for this kind of pricing scheme of using analytics to figure out the price that people will pay and charging them that. A lot of the examples was based on income level which of course made me think, hey here I've struggled all my life to get into the middle class and now they want to change up how you pay for things so at the end of the month I can buy the same amount of things and have as much left over as when I was poor.

          Anyway I am against it, find it immoral, and think the EU should have some regulations forbidding it.

          • thatguy0900 3 years ago
            The funny thing is if everyone decides you can pay more because you make more you could well end up with less money than if you had a worse job.
            • genewitch 3 years ago
              "Move to Silicon Valley", they said. "You'll make more money", they said.
            • mattalex 3 years ago
              Arguably this is already illegal under article 21 of the EU's charter of fundamental rights https://ec.europa.eu/info/aid-development-cooperation-fundam...

              Specifically the social origin, genetic features, and property should cover this.

              • vermarish 3 years ago
                The report from Mozilla argues that (paraphrasing:) it would be both technically and legally messy to try and regulate the details of pricing algorithms. It is much more feasible to introduce privacy laws so that the use of a consumer's data for personalized pricing is transparent, fair, and lawful. (page 27 of the original report [0])

                I feel very cynical about this. The best solution they can come up with is to let the GDPR deal with it? It's hard to believe that unchecking 5 boxes every time I visit a new site truly aligns with their goal of transparency. The researchers suspect that a lot of personalized pricing schemes are in violation of the GDPR, but I just don't know what enforcing compliance will change.

                Coincidentally, I just started writing an essay in my ethics class on methods to deal with unethical algorithmic decision making. I'm very happy to discuss this.

                [0] https://www.consumersinternational.org/media/369078/personal...

                • bryanrasmussen 3 years ago
                  How about GDPR 2.0, if PII is involved in personal pricing schemes and you are found to be in violation you will need to inform all of the customers paying higher than your lower rate what you did to them, pay the money back, and have a higher minimum fine and a higher maximum fine.
              • Beaver117 3 years ago
                Of course, also Tinder's profit is directly dependant on you not finding a partner, so you continue to use their service.
                • briga 3 years ago
                  This is really apparent in their “Top Picks” feature. They give you a list of people the algorithm thinks you will like, but you’re only allowed to check out one of them in free mode. Even though apparently these people are a great match for you they do not show up in the course of regular swiping. Which makes it obvious that Tinder is keeping a holdout set of people it thinks you are compatible with and never shows them to you. Using that app is akin to using a slot machine, and I suspect the algorithms they use for doling out rewards are very similar.
                  • mushyhammer 3 years ago
                    I think you got that wrong. Top Picks appear to be people who are picked the most, not because I would personally like them. Most of the time I like none of them even if they obviously have a “good” profile (sexy photos, no bio)
                    • climb_stealth 3 years ago
                      Funny you say that. When I was using Tinder I assumed that sexy photos and no profile description or bio were bots or scams. I completely ignored them.

                      Also, if someone can't be bothered to even write a single word. Meh.

                  • Xavdidtheshadow 3 years ago
                    They have to strike an interesting balance- enough people have to find romantic success on the app (and tell their friends) to get new users, but not be so successful that too many users stop using the app.
                    • guskel 3 years ago
                      Or they utilize underhanded guerilla marketing techniques to push propaganda all over the web that the app is more useful than it actually is.
                    • Razengan 3 years ago
                      Dating, matchmaking, or even just finding friends, is a perfect problem space that is just ripe for a free service to come and try to solve.

                      Why isn’t there a free platform for dating? (not counting the subreddits and FB groups for that, because they’re retooling something else, not built from the ground up to solve problems specific to this space).

                      It’s one of the biggest social issues imo, especially in cultures that restrict or repress dating in meatspace, or places with uneven demographics (e.g. there are literally millions of more men than women out there, which means that many will inevitably “die alone”)

                      If more people could find a suitable partner or even just compatible friends, it would make the world a much better place, if only by reducing misery (and spurring the economy :)

                      Why isn’t anyone else stepping in besides the wolves that just prey upon loneliness and desperation?

                      • Beltalowda 3 years ago
                        meetup.com is probably the closest service; although not for dating specifically, meet enough people and sooner or later you'll meet a partner (and if you don't, you usually still have a good time). They don't do a stellar job, but it's okay.

                        Dating specifically is a pretty difficult problem space because of the creeps, abusers, asynchronicity of the experience of men and women, etc. This is also a problem in non-dating; for example every city where I've attended Couchsurfing meetups there was at least one "creepy guy", and almost every women I've talked to for some length had at least one story.

                        Plus, it also depends on the "network effect"; why is everyone on Tinder? Because everyone is on Tinder! couchsurfing.com is a badly run platform but none of the alternatives have taken off because there just aren't that many people there.

                        • 9530jh9054ven 3 years ago
                          Two problems I can see right off the bat.

                          1) Why would someone build software that sophisticated and not expected to be rewarded for their time and effort? The the amount of skill needed to determine an algorithm good enough to connect people that might be a good match for each isn't a trivial thing that one can pull a library from npm for.

                          2) How do you attract a large enough user base to make it effective in the first place?

                          • Razengan 3 years ago
                            > Why would someone build software that sophisticated and not expected to be rewarded for their time and effort?

                            How are the people who built HN, Reddit, Facebook, Google, Instagram, TikTok etc. being “rewarded for their time and effort?”

                            Why can’t the same be done for dating?

                          • Dma54rhs 3 years ago
                            Facebook does have a free dating inside their regular FB app.
                            • Wiseacre 3 years ago
                              They are incentivized to maximize engagement just like Tinder. Seems like an awfully ripe place for abuse. Dating should not be handled by a for-profit company.
                              • HWR_14 3 years ago
                                His question: Why isn't someone doing something to alleviate misery and a societal problem?

                                Provided answer: Create a Facebook account.

                              • hombre_fatal 3 years ago
                                fwiw facebook does have a free dating component.

                                though you don’t have to pay for tinder, and certainly not to have success.

                            • gnabgib 3 years ago
                              They did update their pricing as a result of this[0] (article has the same date). Not that I condone their old model, but it's a shame the Mozilla article wasn't updated given their call to action is unnecessary.

                              [0]: https://www.consumerreports.org/consumer-protection/tinder-i...

                              • morpheuskafka 3 years ago
                                How does this work with the thing in iOS where you can just go to settings and change to any available subscription without going through the app UI? Don’t you have to give iTunes Connect the list of all subscription tiers and prices?
                                • greatpostman 3 years ago
                                  Tinder is basically 5/100 guys getting all the matches per 90/100 women.
                                  • anonporridge 3 years ago
                                    I believe old OkCupid data (which has since been deleted from their blog) found exactly this.

                                    In short, males looking for females are very even in their rating of women along a bell curve. Females looking for males heavily skew towards the top 20% of males, while considering the bottom 80% "below average".

                                    Tinder, and every other dating app, absolutely take advantage of this deep truth of human psychology and milk the bottom echelon of desperate men for every penny they can.

                                    • bruceb 3 years ago
                                      Take that OkCupid stuff with a grain of salt. While I am sure there are general trends that are true, OkCupid didn't isolate the characteristic they were testing. So their stats were just a crude measure.
                                      • atlgator 3 years ago
                                        It was all published in a book called Dataclysm by Christian Rudder.
                                      • Beltalowda 3 years ago
                                        Having looked a bit at male profiles, I have to say that a lot of profiles really are quite bad. For whatever reason, the "average quality" is worse.
                                        • baobabKoodaa 3 years ago
                                          Are they so bad that the average male profile is somehow below average?
                                        • greatpostman 3 years ago
                                          Yeah, basically they make you pay to tip the odds so in your favor that you might overcome that terrible ratio I quoted
                                          • 8f2ab37a-ed6c 3 years ago
                                            I'm actually surprised that dating apps aren't doing more with monetization opportunities. There are plenty of whales out there who would be happy to deploy their disposable income for mating opportunities. Why not let someone spend $1000 a day to be the top displayed profile in a city for an entire day?
                                        • 3 years ago
                                          • symlinkk 3 years ago
                                            Funny that a few years ago this was an “incel” opinion and would get you banned from Reddit. Now it’s practically common sense
                                            • bradlys 3 years ago
                                              Depending on your circles - it still is. Common enough on many dating subreddits, blind, and plenty of other places that would consider this data backed analysis to be “incel theory”.

                                              It mostly has to do with the gender ratio. If there are women on there (common enough on many forums) or any guys who’ve never experienced any amount of sustained sexual frustration (uncommon but happens) - the incel talks start coming out. Mostly due to willful ignorance on their part.

                                              • greatpostman 3 years ago
                                                Yeah the narrative has really changed. It’s not that different from the lab leak theory
                                                • symlinkk 3 years ago
                                                  I wonder what other opinions we aren’t allowed to have today that could end up being true?
                                            • roenxi 3 years ago
                                              1. It isn't obvious to me that dating for older people is to be treated as the same service as dating for younger people. There are profound differences. Dating as a 20 year old female is a completely different situation to dating as a 40 year old of either gender.

                                              2. Even if it is the same service, what is the problem with Tinder charging some people an extra $20? This isn't an essential service in any way.

                                              3. foundation.mozilla.org ? Why is the Mozilla foundation of all groups investing time into this sort of advocacy?

                                              • mattnewton 3 years ago
                                                > Even if it is the same service, what is the problem with Tinder charging some people an extra $20? This isn't an essential service in any way.

                                                I am not a lawyer, but I do know age is a protected class in the US. It could be seen as age based discrimination. My understanding is that protected classes are the same criteria we use to, for example make it illegal to have a separate price for different races.

                                                Edit: as the article mentions, they have already been hit with a lawsuit about this issue on these grounds before https://news.bloomberglaw.com/us-law-week/tinders-24-million...

                                                Though sex is also a protected class and plenty of establishments have preferential rates for ladies nights, so I am not sure how black and white the law really is here; that particular issue has a pretty back-and-forth history as far as I can tell, and maybe this would similarly have some kind of carve out? Definitely seems like a very large legal risk. https://en.m.wikipedia.org/wiki/Ladies%27_night#:~:text=Ladi....

                                                • maybeiambatman 3 years ago
                                                  Most country clubs in the US will have different initiation fees and monthly dues based on age. How do they get away with it?
                                                  • gnopgnip 3 years ago
                                                    The civil rights act, the ADA only apply to "public accommodations". Many country clubs are not open to the public, they won't provide services to non members and aren't covered by the laws that make discrimination based on age or other classes unlawful.
                                                    • judge2020 3 years ago
                                                      Same with how nearly every theatre in the country charges less for children and elderly patrons.
                                                  • tmp_anon_22 3 years ago
                                                    Tinder doesn't sell dating. I'm not sure exactly what their product is, but its more to do with self-worth, impulse control and sexual gratification - even if some of their matches do produce relationships.

                                                    The predatory monetization scheme makes more sense in that context.

                                                    • toomuchtodo 3 years ago
                                                      Tinder sells access to women. It’s the online version of “ladies night”, where women get into the bar for free while men do not.
                                                      • wudu 3 years ago
                                                        What do you mean? Women have to pay for premium Tinder features.
                                                    • throwawaynay 3 years ago
                                                      • 3 years ago
                                                      • navi0 3 years ago
                                                        Is Mozilla’s new strategy to raise its profile and gain Firefox users to become ProPublica?

                                                        (I’m a FF fan but this seems off brand to me)

                                                        • vermarish 3 years ago
                                                          I am equally surprised, but it's still in line with their manifesto. Excerpt:

                                                          > We are committed to an internet that includes all the peoples of the earth — where a person’s demographic characteristics do not determine their online access, opportunities, or quality of experience.

                                                        • stadium 3 years ago
                                                          If your phone is a recent or expensive model, the subscription prices for apps may be higher, or the discounts lower, because you presumably have more disposable income.
                                                          • grishka 3 years ago
                                                            Tinder is so chock-full of dark patterns and in-your-face modals that I'm not surprised, at all.
                                                            • blfr 3 years ago
                                                              Tinder is so extremely effective that it's almost certainly underpriced at all of these levels purely because of perception. I only had gold once and bought a couple of boosts but for over two months I would fill my calendar with 2-4 dates a week at something close to Spotify sub ($20/mo iirc).

                                                              There is no other way to meet women this efficiently. And it was a lot of fun, too. It took out all the slog out of dating. It would be a steal at $100/mo.

                                                              • numbers_guy 3 years ago
                                                                In my experience, the types of women I am looking for would never use Tinder, so although you get more matches it is still completely useless.

                                                                You have to really question what kind of young woman is desperate enough to meet a man that she'd use an app, ... not the kind I'm interested in.

                                                                • blfr 3 years ago
                                                                  I also expected a certain kind of woman and was suprised how varied users on Tinder were. Of course there were quite a few women with extensive dating experience and, let's say, Instagram tastes (not that there's anything wrong with that) but I also met a very sweet vet who kept sending me dog vids from her clinic, a movie production nerd (making them, not memorizing imdb), a depressive poet with a keen sense of style, and an MD for whom this was like a third real first date in her life.

                                                                  Occasionally, the photos were a bit old (pre-pandemic) or very flattering, one might have been a tad unstable, but in general, they were just normal and nice.

                                                                • nikanj 3 years ago
                                                                  This is not how it works for the majority of people. Not saying it doesn’t reward winners handsomely, but not everyone is a winner
                                                                  • bitcharmer 3 years ago
                                                                    This is very misleading. The experience for overwhelming majority of men is quite the opposite. You have to be really good looking to be successful on Tinder; that's what it boils down to. For the >90% of blokes Tinder is a scam.
                                                                  • jandorn 3 years ago
                                                                    Based on EU Charter of Fundamental Rights.

                                                                    Any discrimination based on any ground such as sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation shall be prohibited.

                                                                    Is this then legal?

                                                                    • hendry 3 years ago
                                                                      Thought Mozilla was making a Web browser
                                                                      • crocodiletears 3 years ago
                                                                        That's alright, we're all taken for a ride every now and again.
                                                                      • thanhhaimai 3 years ago
                                                                        Not a Tinder user or investor, but this makes me curious. Why is it okay for insurance companies to sell me products with hyper-personalized pricing (often based on sex, age, and race), but it's not okay for Tinder or other tech companies to do so?
                                                                        • Spooky23 3 years ago
                                                                          Because it’s based on regulated actuarial science, not explicit bias.

                                                                          Marketing methods are often a little more fuzzy and less ethical than the actual underwriting. Insurers and marketers know about all sort of stuff that affects insurability, from eating habits, to gun ownership, to participation in high risk activity.

                                                                          I don’t necessarily understand what Tinder does precisely, but it’s pretty obvious that you can exploit the insecurity or desperation of people looking for dates. It’s gonna be easier to extract cash from a 45 year old divorced woman than a 25 year old single woman. And you may want to use tolls as a friction point to reduce the number of undesirable or less profitable men.

                                                                          You can probably use willingness to pay as a factor to score matches that will generate more churn that keeps the subscription in place. Generally speaking, I expect the most evil imaginable from companies like this. Online dating is a real mill, especially when you pass the threshold where you’re not attached and most people in your cohort are.

                                                                          • kevin_thibedeau 3 years ago
                                                                            > And you may want to use tolls as a friction point to reduce the number of undesirable or less profitable men.

                                                                            May as well just ban the sub-180 midgets who are wasting their time. Then charge a premium for having a choice pool of candidates for the other half.

                                                                          • wsdan 3 years ago
                                                                            Insurance companies are supposed to increase the price t relative to the risk. So if you’re paying double the premium than someone else for car insurance, it’s because they have some data to suggest that you’re twice as, “risky.”

                                                                            In the US, at least, you actually need to to get pre-approval for your prices and how you arrive at that price, and that information becomes public record.

                                                                            • gruez 3 years ago
                                                                              >In the US, at least, you actually need to to get pre-approval for your prices and how you arrive at that price, and that information becomes public record.

                                                                              But some factors get a free pass whereas others don't. eg. age/sex is allowed, but race/income/education isn't (although zip codes approximate some of those, to an extent).

                                                                              • dhosek 3 years ago
                                                                                It varies based on state though. In California, insurers are legally prohibited from using race, sex or zip code in pricing. It's supposed to be strictly based on age, vehicle type and claims history, although I have no doubt that insurers do their best to get around that.

                                                                                (Side note, in the lead up to the restriction on how insurers could base their premiums, there was a failed initiative in the 90s that would have made California a no-fault state and would handle funding insurance through a surcharge on gasoline prices.)

                                                                                • djbusby 3 years ago
                                                                                  Ugh, yes. Didn't finish a 4 year degree, so auto insurance was higher price until I was 40.
                                                                              • EdwardDiego 3 years ago
                                                                                Insurance premiums are based on massive tables of probable risks.

                                                                                E.g., I'm a redhead living in the Southern Hemisphere who has been active in the outdoors all my life and who smoked for 30 years.

                                                                                So to get insurance that paid out in the event of terminal illness, I had to either pay a massive premium, or agree to exclude melanoma and lung cancer.

                                                                                Makes sense - redheads produce minimal melanin, and there is far more UV exposure in the Southern Hemisphere due to the ozone "hole" that forms over Antarctica every year and drifts north onto southern South America / southern Africa / Australia / New Zealand. So as a ginger who had spent a lot of time outdoors under a harsher sun, I'm definitely in one of the rows in that actuarial table that's coloured red in Excel.

                                                                                (And smoking is self-evident).

                                                                                Now, back to Tinder. Are they charging based on risk? No.

                                                                                They're charging what people will pay. And I'm willing to bet that they consider a recently divorced 48 year old man is able to pay more, and if I'm being uncharitable, desperate enough to do so.

                                                                                So your comparison is very much apples and oranges.

                                                                                • nikanj 3 years ago
                                                                                  Considering their size, their pricing is probably also based on data. They probably know scaringly well how big the ”risk” of you finding love is, and can price services accordingly
                                                                                  • EdwardDiego 3 years ago
                                                                                    Hmm, you'd think then that they'd charge a higher price for younger, good looking people with the text "not DTF" in their profile then.

                                                                                    They're a) far more likely to find a partner and b) leave the platform when they do.

                                                                                    So higher "risk" of exiting the platform from Tinder's POV, so you'd want to get their money upfront, presumably?

                                                                                    Divorced men who are going to fat while balding, with 50/50 care of three kids and alimony to pay, aren't flying off the shelf.

                                                                                    So for Tinder, they're a low exit risk, and typically far more able and willing to pay for features that they think might aid them.

                                                                                    A 25 year old man in good shape, no kids, and starting out on a good career, is far less likely to _need_ the features Tinder charges for.

                                                                                • badlucklottery 3 years ago
                                                                                  I don't really have skin in the game (never used Tinder) but I would guess a combination of transparency and competition is what makes personalized pricing feel "fair".

                                                                                  It's well-known that insurance rates vary a lot from person to person (transparency) _and_ there's multiple insurance companies offering what's effectively the same service (competition). So, if I don't like the price, I can get my car/house/boat insured with someone else who will likely give me a different personalized price.

                                                                                  In this case Tinder seems to be working hard to keep the magnitude of the pricing variance secret and there's no real competition since Tinder's apps are the only way to access the service.

                                                                                  • hda2 3 years ago
                                                                                    Because sex, age, and race are statistically significant factors in how much the insurance companies will pay out for each demographic.

                                                                                    Personalized pricing for a digital service with a more-or-less constant cost-per-user doesn't make sense here (unless you want to maximize profits by unfairly discriminating against certain demographics).

                                                                                    • barry-cotter 3 years ago
                                                                                      What’s this “unfair” crap? We’re talking about dating and mating. Apart from war there may be no human activity in which fairness applies less. Price discrimination in dating apps is as problematic as in airline tickets. Twenty year old men moan about actually having to try and ask people out if they want a date. Thirty five year old women complain that they can’t find someone who loves them for their career accomplishments or how superficial men their age are, dating women 10 years hone younger. Dating sucks unless you’re a young woman looking for casual sex or an attractive, solvent (young) man who wants to get married.
                                                                                      • hda2 3 years ago
                                                                                        I don't know what you're going on about, but this "crap" was in reference to increasing price without offering something in return. If a store sold a woman an specific item for 5x the price they offer to men, they would be sued for discrimination. Unless serving certain demographics costs tinder more (thereby justifying the increase the price), it is objectively unfair and discriminatory. End of story.
                                                                                        • spoonjim 3 years ago
                                                                                          > Apart from war there may be no human activity in which fairness applies less.

                                                                                          Agreed, which is why it was a big collective fuckup for Western societies to migrate from the societies where premarital and extramarital sex was condemned, thus ensuring a far more even distribution of sexual access for men and women.

                                                                                        • rahimnathwani 3 years ago
                                                                                          Most people are fine with movie theatres charging children less than they charge adults.

                                                                                          Is that 'unfairly discriminating against a certain demographic'?

                                                                                          • gruez 3 years ago
                                                                                            >Is that 'unfairly discriminating against a certain demographic'?

                                                                                            I suspect it gets a free pass because the demographic being discriminated against is better off (eg. adults who tend to have more disposable income). If it were the other way around (eg. software companies charging elderly people more because they don't know any better), there's going to be more backlash.

                                                                                          • smt88 3 years ago
                                                                                            In the US, insurance rates certainly cannot vary by race.
                                                                                          • cmdli 3 years ago
                                                                                            Insurance is often highly regulated as to what they can do price discrimination on, oftentimes limited to things which directly impacts the cost of that insurance, like age (side note, I don't believe race is legally part of that). Tinder, on the other hand, presumably doesn't have any differing costs per customer and has no generally agreed-upon guidelines as to what kind of discrimination is okay.
                                                                                            • kelseyfrog 3 years ago
                                                                                              If you think about it, it's kind of weird for a product to have a single price. Everyone who would pay more is paying less.[1] It's much more profitable to just barely meet demand for every one while keeping the lower bound at the cost of production. You're right to point out that insurance operates with price discrimination. Student discounts and senior discounts are another common example. There are many others.[2] Tinder has market power in the sense that they sell access to a unique user base. Sure, their competitors offer access too, but none are identical, and that difference implies an amount of exclusivity.

                                                                                              1. Consumer surplus

                                                                                              2. https://www.economicshelp.org/blog/7042/economics/examples-o...

                                                                                              • zaphirplane 3 years ago
                                                                                                That’s not an arbitrary pricing on how much they think you can afford, this is (excluding sleazy one) based on risk profile where age is one of the attributes that changes the risk profile
                                                                                                • jonway 3 years ago
                                                                                                  My answer to that question is that the cost of the insurance varies based on demographics (you didn't mention the biggest variables like driving record, vehicle type, loan/lein and collision) while the Tinder service cost is basically the same for all users.

                                                                                                  The most sense it makes for Tinder to do is to chage men more than women, which they already did.

                                                                                                  Insurance cost is determined based on actuarial tables, whereas Tinder probably doesn't even consider the size of anyones table.

                                                                                                  • 3 years ago
                                                                                                  • bananamerica 3 years ago
                                                                                                    Insurance price varies according to how likely you are to use their services, and how expensive these services are likely to be. A 95-year-old with high blood pressure and a history of cancer is potentially more expensive than a healthy 25-year-old. That's entirely different from how an app like Tinder operates.
                                                                                                  • moneywoes 3 years ago
                                                                                                    Does paying for plus even make a difference?
                                                                                                    • t-writescode 3 years ago
                                                                                                      You get to see people who have "liked" you, so you can like them back directly. For guys, who generally get *nowhere near* the number of likes as women, this can help them find people that actually want to meet them.

                                                                                                      Or, they could use one of those automated finger-swiping things, like some guys tend to do.

                                                                                                      • cheschire 3 years ago
                                                                                                        You mean a hotdog on a low speed drill?
                                                                                                    • Razengan 3 years ago
                                                                                                      Can this be the basis of a class action lawsuit by the affected demographics?
                                                                                                      • Razengan 3 years ago
                                                                                                        Tinder’s parent Match is part of the coalition against Apple’s control over In-app Purchase payment system, very likely because they want to circumvent Apple’s customer-friendly refund process when an app rips them off.
                                                                                                        • 8f2ab37a-ed6c 3 years ago
                                                                                                          Disclaimer: I think Tinder is a rent-extracting garbage app, BUT, philosophically speaking, why is dynamic pricing unfair? If the algorithm detects that based on your biography, location and usage patterns, you would keep using this service even if it charged you 5x as much, isn't that just the market becoming more efficient?
                                                                                                          • car_analogy 3 years ago
                                                                                                            > market becoming more efficient

                                                                                                            You mean a company becoming more efficient at extracting money from their un-informed customers. A company finding new ways to leverage their market power, position, and information asymmetry.

                                                                                                            • kelseyfrog 3 years ago
                                                                                                              Enterprise B2B sales where contracted prices are never disclosed immediately springs to mind. It's the pinnacle of price discrimination.
                                                                                                              • 8f2ab37a-ed6c 3 years ago
                                                                                                                Why is that bad? That's how free markets work.

                                                                                                                Note, the post this is a reply to originally said "You mean a company becoming more efficient at extracting money from customers".

                                                                                                                • robbedpeter 3 years ago
                                                                                                                  Products aren't priced based on value, but on the maximum a customer will pay. A free market identifies the value of a product through competition between different sellers of the product.

                                                                                                                  Tinder is entitled to charge as much as they want to whoever they want as long as they're not discriminating against a protected class.

                                                                                                                  The free market resolution requires competition, though. There might be a reasonable case to be made that products that don't have comparable competition can't be priced in a way that exploits different customers by charging more for receiving the same service or good?

                                                                                                                  I don't think there's anything comparable to tinder that found be considered legitimate competition- match.com, Madison, adult friend finder, etc are operating in very different markets with very different tools and expectations.

                                                                                                                  • PuppyTailWags 3 years ago
                                                                                                                    Inquiry: My understanding is that free markets work in a setting with informed consumers who can make educated choices between competing services.

                                                                                                                    Is my understanding incorrect?

                                                                                                                    • jraby3 3 years ago
                                                                                                                      Is it really a free market? Doesn’t the network effect create a monopoly?
                                                                                                                  • bruce511 3 years ago
                                                                                                                    "fairness" is an interesting concept in commerce of any kind, which seems to be more prevalent in the US than elsewhere.[1]

                                                                                                                    If one thinks of commerce as "willing buyer,willing seller" then a transaction occurs at the point where both sides are content with the money/product swap. What other people paid for the same product is only tangentially relevant - if I'm happy with the transaction today why should I be less happy tomorrow based on someone else's transaction?

                                                                                                                    Outside the US you see this in places where markets are more fluid, and in some places have no pricing at all. You are expected to haggle (I mean, negotiate) - failure to do so makes a fool of the vendor to offer first too low a price.

                                                                                                                    In other words, the world is unfair. Sometimes in your favour, sometimes against. The sooner one accepts that the easier life becomes..

                                                                                                                    Equally though unfairness creates a gap in the market. Girls toys cost more than boys toys (same toy, different package) suggests an opportunity.

                                                                                                                    [1] for the purposes of this discussion I'm not talking about protected classes, such as race. There are some unfairness that are considered to be unacceptable.

                                                                                                                    • chii 3 years ago
                                                                                                                      > if I'm happy with the transaction today why should I be less happy tomorrow based on someone else's transaction?

                                                                                                                      jealousy. Even animal studies have shown that monkeys who sees another monkey receive more reward for the same "work" gets angry (i recall it was some experiment where one monkey got "paid" in grapes, while another was paid in something else less desirable - i forgot what - and initially both were happy, as they did not see each other's payment, but once the monkey saw the grape reward, they refused their reward and got angry).

                                                                                                                      • strken 3 years ago
                                                                                                                        This is a useful strategy. If the other monkey is getting paid in grapes and you're getting feed pellets, why shouldn't you make a play for an equally good reward?

                                                                                                                        Obviously there are cases where you'll never get the grapes, but that's why we have executive function.

                                                                                                                    • williamscales 3 years ago
                                                                                                                      I don’t think dynamic pricing is per se unfair. But I do find it a bit misleading when it’s presented as static pricing, i.e. “The price for Tinder gold is X” as opposed to “The price we will charge you for Tinder gold is X”. Folks might make different decisions if they were aware.
                                                                                                                      • hda2 3 years ago
                                                                                                                        Because I'm being charged 5x for the exact same service. Want more money from your wealthy customers? Offer more in return.
                                                                                                                        • jacobobryant 3 years ago
                                                                                                                          Some services give discounts to students without removing any features. Is that bad, since all the other customers are getting the same service but have to pay more for it?
                                                                                                                          • hda2 3 years ago
                                                                                                                            Nope. I don't have an issue with price discrimination if those being favored are given a price bellow the baseline that everyone else gets. That is not what's happening here. Tinder is charging certain people more than other for no reason other than who they are.

                                                                                                                            If Tinder wants to overcharge certain demographics, they have to do it to the majority or offer something of equivalent value to them in return.

                                                                                                                          • 8f2ab37a-ed6c 3 years ago
                                                                                                                            To play the devil's advocate, could you not argue that this is more equitable? People of greater means pay more for the service, and keep the lights on for the less fortunate who still get to enjoy a well-funded product?
                                                                                                                          • rdiddly 3 years ago
                                                                                                                            An efficient market isn't necessarily the goal of human life, and a free market can be "bad." Nothing substantive to contribute to a detailed discussion otherwise, but keep this in mind.
                                                                                                                            • masswerk 3 years ago
                                                                                                                              It may not be unfair, but is certainly undermining market dynamics. Normally, the price is fenced by multiple factors involving the entire spectrum of that particular market segment. With undisclosed personal pricing, prices aren't fenced anymore by known factors and the market isn't "well informed" anymore (if you believe in such things). We may think that being subjected to an essentially uninformed market may be deemed as unfair.
                                                                                                                              • trhway 3 years ago
                                                                                                                                you seem to mistake market efficiency for abuse of an asymmetry. If anything, allowing abuse of an asymmetry leads to decrease in efficiency. They don't need better service if they can just extract more from you for the same service.
                                                                                                                                • 8f2ab37a-ed6c 3 years ago
                                                                                                                                  The part I don't understand though is why this is a problem. If you think the price of the service is too high, move on to a competitor. I did once I saw how much they were going to charge me this year. Hinge/Bumble are a much better ROI at this moment, and Tinder lost a long time paying customer. That's the market at work.
                                                                                                                                  • car_analogy 3 years ago
                                                                                                                                    > If you think the price of the service is too high, move on to a competitor.

                                                                                                                                    It's a problem because it puts consumers at an even further disadvantage in a game that's already stacked against them. That you're still willing to pay makes no difference - you're still worse off than before.

                                                                                                                                    Maybe it would be somewhat fair if consumers had their own well-funded departments, studying corporations to determine the lowest price they'd still be willing to sell a product for, and then collectively negotiating the price.

                                                                                                                                    But we don't, and it would be a waste of humanity's limited time to play these zero-sum, when we can just make the behavior illegal.

                                                                                                                                    • 14 3 years ago
                                                                                                                                      Except that a majority of the dating sites are owned by the same company.
                                                                                                                                      • guskel 3 years ago
                                                                                                                                        Last I checked, Tinder has the largest userbase compared to the other apps.
                                                                                                                                  • piannucci 3 years ago
                                                                                                                                    eHarmony's algo may be less extreme but they do this too.
                                                                                                                                    • luis8 3 years ago
                                                                                                                                      Uber does the same thing. I noticed this one time when a friend was asking for the same ride. He has a basic credit card and i have a platinum amex card. My ride was 40% higher for the same trip
                                                                                                                                      • Razengan 3 years ago
                                                                                                                                        How the fuck is that even legal?
                                                                                                                                        • DoneWithAllThat 3 years ago
                                                                                                                                          Why would it not be? I’m not trying to be snarky. Under what law would that be illegal? Charging different people different prices for the same thing is perfectly legal so long as it’s not due to that person being a member of a protected class (race, sex, etc.).
                                                                                                                                          • BoorishBears 3 years ago
                                                                                                                                            Certain cards are very popular with certain demographics.

                                                                                                                                            I would not do something as stupid using cards to discriminate pricing.

                                                                                                                                            Now of course, we live in a society where the courts would never actually make that link, so you can argue I'd be a bad leader leaving money on the table like that...

                                                                                                                                            But I'd say that's more a problem with our system than anything.

                                                                                                                                          • bogota 3 years ago
                                                                                                                                            Because it’s likely not true or the full story.
                                                                                                                                            • luis8 3 years ago
                                                                                                                                              Why would i lie? I'm pretty sure they also use my destinations to asses my income and factor that into how much i'm willing to pay for a ride
                                                                                                                                        • bradlys 3 years ago
                                                                                                                                          This will likely become more normal over time. No one really cares because it’s mostly men who are losing their money. And rich men aren’t often on these apps - so it’s only the working class that is losing. So, working class men are getting screwed over by a corporation? No, you don’t say.
                                                                                                                                          • rrrrrrrrrrrryan 3 years ago
                                                                                                                                            Price discrimination is illegal if it's on the basis of gender, race, religion, or nationality. Tinder isn't charging men more however - just older people.

                                                                                                                                            It's unlikely age-based price discrimination will ever be made illegal, because it would effectively outlaw senior discounts.