Funny I've had a list of business sectors (used to it direct marketing efforts) that would really benefit from "semantic technology" (e.g. what we called A.I. in the early 2010s) and CRM (Salesforce) was one of them.

Bit of a missed opportunity to only focus on Marc Benniof and Elon Musk. I'm no fan of either and I fully agree that Salesforce and Tesla are mostly hot air.

But the missed opportunity IMO is food and grocery delivery services (Deliveroo, Gorillas, Uber, Getir, Amazon). Riding the Corona + cheap money landscape, they managed to convince the world there would be a market. The hype they gathered was fully leveraged to disrupt. Indeed they successfully killed many a local business as well as each other.

And where is the innovation now? Maybe it's somewhere, not my town...