The Shape of Firms to Come
3 points by skmurphy 3 months ago | 1 comment- skmurphy 3 months ago8 key values
Intelligence Amplification/Augmentation not Artificial Intelligence (IA not AI) Human Touch at Scale: Enable Customer Intimacy not an Instrumentality Tap Expertise Like Electricity: Rely on Recon Pull Over Centralized Command Focus on Learning and Teaching: View Customer Requests as Opportunities Not Costs Play a Long Game: Focus on Longer Term Possibilities Over Short Term Gains Play a Fast Game: Act on Good Enough Now Don’t Wait for Perfection or Certainty Embrace the Possibility of Failure to Prevent it, the Reality of Failure to Learn from It Act Entrepreneurially and Foster Ecosystems to Create More Value Than You Capture